Every client of health care and social services has a right
to be tended by or confronted with skilled and trained staff
that can professionally deal with his or her unavoidable states
of tension or aggressive behaviour.
Every employee has a right to be safe at his or her place of work,
and to be regularly trained in the skills
he or she needs to optimally handle any dangerous situation
that can occur with attended clients
Our aim is to avoid mental and physical harm
in any form of both
employee and client